1. Scope and Applicability

This Returns and Refunds Policy applies to the “Products” and “Services” you purchase through our official website. For the purpose of this Policy:
Products include digital templates, training programs, and physical merchandise.
Services refer to our nutrition and training coaching and related offerings.
Please read this Policy together with our Terms and Conditions and Privacy Policy. By purchasing our Products or Services, you acknowledge that you have read and agree to this Policy.

2. Digital Products (Templates and Training Programs)

We take pride in offering high-quality digital templates and training programs. Because these Products are delivered immediately and cannot be returned once accessed, we do not offer refunds, returns, or exchanges. Our commitment to delivering top-tier quality ensures you receive substantial value from the outset, and therefore all digital sales are final.

3. Merchandise (Physical Products)

3.1 No General Returns or Exchanges:
We do not offer returns, refunds, or exchanges for merchandise once it has been shipped, except as outlined in Section 3.2 below.

3.2 Defective or Damaged Items:
If you receive merchandise that is defective or damaged upon arrival, please contact us at [email protected] within 14 days of delivery. We will review your claim within 3-5 business days of receiving your request. If we determine that the item is defective or was damaged in transit, we will offer a replacement of the same item or a refund of the purchase price and any applicable initial shipping charges. Please note that if we request the item to be returned for inspection, you are responsible for the return shipping costs.

4. Legal Rights and Compliance

Nothing in this Policy is intended to limit any non-waivable rights you may have under applicable consumer protection laws. We comply with relevant European Union and Greek consumer protection regulations (e.g., Greek Law 2251/1994 on Consumer Protection, as amended), ensuring that your statutory rights remain unaffected by this Policy.

5. How to Request a Return or Refund

To request a return, refund, or report a defective/damaged product, please contact us at [email protected] and include:

• • Your name and contact details
  • Order number and date of purchase
  • A detailed description of the issue (for defective items, include photos if possible)

We will respond to your request within a reasonable timeframe.

6. Changes to This Policy

We reserve the right to update or modify this Returns and Refunds Policy at any time. In the event of material changes, we will notify you via email. Your continued use of our Products and Services following such notification and the effective date of changes constitutes your acceptance of the updated Policy.

7. Contact Us

If you have any questions or concerns about this Returns and Refunds Policy, please contact us at [email protected].